How to get started with Tango Virtual Card Rewards:
*First/Last name and email address for every participant are required information.
Step 1: Click Here to Complete an application for Tango Rewards.
Step 2: If applicable, ensure protocol and Informed Consent Form submitted to the IRB lists Tango Virtual Reward as the source of payment in the compensation section (can submit a modification, if necessary)
Step 3: Establish internal procedures for handling of cards, disbursement, card security, reconciliation etc. Click here to visit the Human Research Compensation Methods Policy for further requirements and guidance)
The Tango Rewards system does not have a test environment. At NO TIME should a test participant or test cards be added in the Tango account.
Step 4: Complete reconciliations to UGA Financial Accounting System (Bursar’s Office will complete all journals to the chart string designated on your application.)
- This will be done weekly once the funds have been added, and rewards have been sent to participants in the Tango Reward system. No AP processes are required with Tango on the departmental side.
Step 5: Confirm closeout with Bursar’s Office.
If any roles change during the course of the program, an Edit Tango Account Application should be submitted.
Tango Reward Card Roles:
- UGA Custodian:
- Must be a full-time UGA employee
- Accepts personal responsibility for safeguarding and proper use of funds
- Maintains physical security and documentation
- Ensures compliance with reconciliation and closeout requirements
- Custodians and individuals handling funds are in a position of trust and must comply with applicable USG Background Investigation policy (Click here to view the USG Background Investigation Policy) and Human Resources policies.
- Able to manage email templates, view reports, and the study balance in the Tango system, but cannot send rewards.
- UGA Sender:
- The UGA Sender will have access to the studies assigned to them
- Responsible for registering participants into the Tango system.
- Providing funds in the system to compensate participants.
- The role does not need to be filled by the Principal Investigator (PI); it can be assigned to another UGA employee who has been confirmed and approved as holding a position of trust.
- Able to send rewards, view study balance in the Tango system, view reports, manage email templates, and manage individual order history with the ability to resend reward emails.
- The sender will have access to the studies assigned to them, along with the following responsibilities. The sender will send virtual rewards, view study balance, view study reports, manage email templates, and manage individual order history, with the ability to resend reward emails.
- The sender does not need to be filled by the Principal Investigator (PI); it can be assigned to another UGA employee who has been confirmed and approved as holding a position of trust (Click here for the Human Resources Administrative Manual Employment: Background Investigation Document).
- A few documents to assist the sender in their duties:
- UGA Reconciler:
- Responsible for monthly reconciliation and independent review attesting to fund accuracy. Click here for Financial Systems Reconciliation Policy Entry
- Separation of Duties must be met to ensure proper internal controls. Reconcilers and individuals handling funds are in a position of trust and must comply with applicable USG Background Investigation policy and Human Resources policies. Click here for the Human Resources Administrative Manual Employment: Background Investigation Document).
- Must only have access to the funds (cards) during the reconciliation process.
- Able to view study balance in the Tango system and view reports.
Additional Information: